FAQ
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Introducing drastic changes to your dog’s diet can cause stomach issues and loose stools especially when transitioning to raw diets. To help your dog’s body adjust to their new diet, you can gradually increase the proportion of GoodWoof in their meals and monitor their stool quality.
If your dog has loose stools during the transition period, retain the proportion of new food until the stools firm up before carrying on.
Puppies / Younger, Healthier Dogs
Day 1 & 2:Â 25% GoodWoof, 75% Current Food
Day 3 & 4:Â 50% GoodWoof, 50% Current FoodFood
Day 5 & 6:Â 75% GoodWoof, 25% Current Food
Day 7+:Â 100% GoodWoof
Senior Dogs / Dogs with sensitive digestive systems
Day 1 & 2:Â 10% GoodWoof, 90% Current Food
Day 3 & 4:Â 20% GoodWoof, 80% Current Food
Day 5 & 6:Â 30% GoodWoof, 70% Current Food
Day 7 & 8:Â 40% GoodWoof, 60% Current Food
Day 9 & 10:Â 50% GoodWoof, 50% Current Food
Day 11 & 12:Â 60% GoodWoof, 40% Current Food
Day 13 & 14:Â 70% GoodWoof, 30% Current Food
Day 15 & 16:Â 80% GoodWoof, 20% Current Food
Day 17 & 18: 90% GoodWoof, 10% Current Food
Day 19+:Â 100% GoodWoof -
Storage
When stored and kept frozen below -18 degrees, the food can last for up to 1 year. We recommend using the food within 6 months for optimal quality. Once defrosted, use food within 3 days.Defrosting
Defrost the required amount of food the day before by shifting the food into the fridge from the freezer. For the Value Trays, you may cut and defrost the amount needed.
If you forget to defrost the day before, you can soak the sealed pack or tray in a big bowl of water to defrost the food safely and quickly. Alternatively, you can use the defrost function on your microwave.We strongly discourage leaving the food out at room temperature for extended periods of time especially to defrost as it will lead to rapid bacteria build up on the surface.Â
Feeding
For maximum convenience, you can feed the defrosted food cold from the fridge. Only Cooked diets can be warmed up before feeding. Raw diets from the BARF or Prey Model range should be fed raw.If you would like to warm up the food, we strongly recommend reheating the food till it is barely warm to the touch only and not piping hot to support nutrient retention.
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For ranges: Premium Cooked, BARF, Prey Model or Kidney Support
We believe in giving your dog the freshest food. As a result, we collect orders placed in a given week by Sunday midnight for delivery on the coming Friday onwards. We have delivery slots available every day except Sundays.
For orders received after Sunday, delivery will be scheduled for the following week on your selected day & time. Check and select the next available delivery slot at checkout.For ranges: Value Tray, Supplements, Treats or Chews
Next working day delivery is available. Select delivery slot at checkout.If you have missed the cut off, we will recommend getting some Value Trays first. The Value Trays contain the same ingredients as the Premium Cooked range therefore it should be suitable. The only key difference is the meat content as the value tray range contains 70% meat content instead of 80% in the premium cooked.
Discover our other ranges
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Premium Cooked
Gently cooked to order with 80% meat, 20% fresh produce & supplements. Personalised packaging with seafood options and customisable for allergies and medical conditions.
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BARF
Freshly prepared to order with 90% meat, 10% fresh produce & supplements. Personalised packaging with seafood and customisable for allergies.
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Value Tray
Gently cooked with 70% meat, 30% fresh produce & supplements. Lowest unit prices and no minimum order. Convenient packaging with 50/100g portions. Perfect for first timers.
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Kidney/Renal Support
Designed for dogs with kidney or liver issues at various stages. Low phosphorous with moderate protein. Personalised packaging with seafood options and customisable.
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Prey Model
Made to order with raw meat, organis and bone only. Presonalised packaging with options for seafood & suppements. Best for dogs with food allergies.