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Terms of Use

Please read these terms and conditions carefully. 

The following terminologies "Customer", “You” and “Your” refers to you. The website and all its content, tools and services are available to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.“The company”, “We”, “Us” and “Our” refers to GoodWoofSG. By accessing or using any part of the site or purchasing something from us, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of the Service.

We reserve the rights to update, change or replace any part of these terms & conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

Any use of the above terminologies or other words in singular, plural, capitalisation and/or he/she or they,

are taken as interchangeable and therefore as referring to same.


Privacy &



When you purchase something from our store, we collect the personal information given to us such as your name, contact number, address and email address. These information will be used solely to facilitate contact,

deliveries, updates and news from GoodWoofSG. Any authorised employee will be on a need to know basis of

your personal information. We do not retain nor posses any of your credit/debit card information. 

All personal information will not be divulged to any third party unless legally obliged to so by the appropriate authorities or if our Terms of Service are violated.

We will not share, sell or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any email sent by GoodWoofSG will only be in connection with the provision of agreed services and products.

Refund Policy

Refunds may be made for unfulfilled orders provided it meets
the terms stated in the Cancellation Policy mentioned above.

Cancellation Policy

We require a minimum of 72 hours notice of cancellation before next delivery. Pro-rated refunds are available for cancellation on unfulfilled orders. GoodWoofSG reserves the right to charge an administrative fee of 15% of the refunded amount. Notification, in person, via email, and/or fax, or any other means will be accepted subject to confirmation in writing. Shipping and/or delivery charges are non-refundable.

Products & Services

We are not responsible for damage or loss as a result of orders being returned to our location or being undeliverable as a result of incorrect address information provided by you, or for the inability of a recipient to receive the package on the specified and/or selected delivery day. If your order is returned to us because of an incorrect address provided by you, or due to the inability of a recipient to receive the package on the specified and/or selected delivery day,  a redelivery fee will be incurred should you decide to opt for it. Should you decide that the order is no longer wanted, we are unable to process a refund given its perishability, we must dispose of the contents of the order. For more on our delivery policy, click here.

Products purchased from are selected and deemed to be suitable for your dog by you. GoodWoofSG will not be held liable for any loss, harm, medical conditions or death as a result of consumption of the product(s).

Products purchased from are for personal use only. You may not resell any of the products that you purchase or receive from us. GoodWoofSG will not be held liable for any consequences as a result of a violation of this term.

We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction.

We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing or discontinuation of product(s) are subject to change at anytime without notice, at the sole discretion of us.


Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.


Any third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and will not have any liability or responsibility for any opinions expressed or material appearing on such websites. They are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material.

GoodWoofSG will not be liable for any loss, harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third-party's policies and terms before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Changes to Terms

& Conditions

GoodWoofSG reserves the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website, content, tools and services following the changes to these Terms& Conditions constitutes acceptance of those changes.

These Terms & Conditions form part of the Agreement between the Customer and ourselves.

Your accessing of this website and/or undertaking of a booking or purchase indicates your understanding, agreement to and acceptance, of the full Terms & Conditions contained herein. 

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